FAQs

What services do you offer?

1

We offer four distinct tiers of service designed to meet you wherever you are in your investment journey—from new owners needing a full "launch" to seasoned hosts looking for a professional edge.

  • Tier 1: Full-Service Management This is our "hands-off" solution. We handle everything from 24/7 guest concierge and professional cleanings to real-time dynamic pricing and local tax compliance (MAT/HST). We treat your property like a high-yield asset so you don't have to manage the daily grind.

  • Tier 2: Design & Launch Perfect for new acquisitions. We curate a "thumb-stopping" aesthetic, source all furnishings, and handle the full staging and professional photography. We don’t just set up a house; we build a brand that justifies premium nightly rates.

  • Tier 3: Strategic Consulting For the "DIY" host who needs a professional audit. We provide a 1-on-1 roadmap, including a revenue audit to see where you're leaving money on the table, listing optimization, and help setting up your "Tech Stack" (pricing and automation tools).

  • Tier 4: 1:1 Professional Coaching Designed for investors who want to manage their own portfolios using the "Guest House" playbook. We offer bespoke mentorship on market positioning, hospitality design, and provide you with our proven operational templates and checklists.

    If you don’t see what you need help with listed, please reach out! Contact us HERE.

How do I get started?

2

Our process is designed to ensure a profitable and seamless partnership. Because we prioritize quality over quantity, we follow a specific "Onboarding Roadmap" to ensure your property is ready to perform:

  1. The Strategy Call: Everything begins with a 1:1 Intro Call. This is where we discuss your goals and determine which of our tiers—Management, Design, or Coaching—is the best fit for your needs. Book your call here.

  2. The Property Tour: For management clients, we tour the property (ideally with you!) to assess the layout, amenities, and revenue potential. This is a "fit" check for both parties to ensure a successful long-term partnership.

  3. The Deficiency & Inventory Audit: Following the tour, we provide a Deficiency List and a required Amenity Checklist. These standards are what allow us to maintain 5-star accuracy across our entire portfolio. We also guide you through the STR licensing requirements for your specific municipality.

  4. The Launch Prep: You have the choice to bring the property up to speed yourself using our roadmap, or you can opt for our "Done-For-You" Launch Package, where our team handles every detail on the deficiency list for you.

  5. Go Live: Once the inventory is set and the license is in hand, we launch your property into our professional network and start generating revenue.

For Coaching and Individual Consultations, the process is even simpler: Just start by booking a call!

What makes you different?

3

The short answer? We aren't a high-volume, "set-it-and-forget-it" agency. We are a boutique hospitality firm rooted right here in the Niagara Region.

What sets us apart is our Hyper-Local Focus. Because we live and work in Niagara, we are on the ground for every inspection, we have a vetted "rolodex" of local contractors at our fingertips, and we understand the micro-shifts in the market.

The "Guest House" Difference includes:

  • A Hospitality Mindset: We don't just "rent rooms"; we host experiences. Our biggest metric of success isn't just a booking—it’s the guest who loves their stay so much they want to come back every single year.

  • Long-Term Partnerships: We aren't looking for a quick transaction. We choose to work with clients who mean a lot to us, focusing on building long-term partnerships that help you fulfill your specific financial and lifestyle goals.

  • Aesthetic Approach: Our attention to detail is obsessive. From the curation of our inventory lists to our rigorous double-inspection process, we ensure your property remains a premium asset that stands out in a crowded market.

  • True Local Expertise: We navigate the local bylaws and MAT tax requirements of Niagara municipalities every day. You aren't just getting a manager; you’re getting a local advocate who knows the community inside and out.

How can I contact you?

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We would love to hear from you! Whether you have questions about our management tiers, want to book a coaching session, or are ready to schedule a property tour, the best way to get started is through our Contact Page.

Click Here to Book a Strategy Call or Send an Inquiry

Once you fill out the form, you’ll have the option to book a discovery call directly onto our calendar. This allows us to dedicate 1:1 time to focus entirely on your goals and your property.

  • Existing Guests: If you are currently staying with us or have a question about an upcoming reservation, please refer to the contact details in your Guest Portal for the fastest response.

  • Follow Along: For a behind-the-scenes look at our newest properties, Niagara recommendations, and Airbnb hosting tips, find us on Instagram at @guesthouse.niagara